Thank you for choosing Cure Herbal Remedies. We value your trust and strive to provide high-quality herbal products. However, we understand that there may be situations where a refund is necessary. Please read our refund policy carefully.
Eligibility for Refunds
Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us within 2 days of receipt. We will investigate the issue and provide a suitable resolution, which may include a replacement or refund.
Incorrectly Shipped Items: If you receive the wrong item, please contact us immediately. We will arrange for the correct product to be shipped to you, or issue a refund if necessary.
Refund Process
Contact Customer Support: To initiate a refund, please reach out to our customer support team at refund@cureherbalremedies.com. Provide details about the issue, including order number, product name, and a brief description of the problem.
Return the Product: If a return is required, we will provide instructions on how to return the product. Please ensure that the item is securely packaged to prevent further damage during transit.
Refund Approval: Once we receive the returned product, we will inspect it. If the refund is approved, we will process it within 2 business days.
Exceptions
Used or Opened Products: We cannot accept returns or issue refunds for products that have been used or opened due to hygiene and safety reasons.
Change of Mind: We do not offer refunds for change of mind or dissatisfaction with the product unless it falls under the eligibility criteria mentioned above.
Contact Us
If you have any questions or need assistance regarding refunds, please reach out to our customer support team at refund@cureherbalremedies.com.